The Research Centre of Service Management at Loughborough University, partnering with Healthwatch Leicestershire and Leicestershire County Council, were awarded an Enterprise Project Grant (EPG) worth £100,000 by the University’s Enterprise Office in‑kind support from the partners for this major study. The outcomes from this research project, led by Professor Stewart Robinson, are…
Digital high street index
This research, led by Dr Fiona Ellis‑Chadwick, is a timely response to the need of improving digital skills on the UK high streets, especially among SMEs, the voluntary community and social enterprise sector. The importance of developing an appropriate Digital High Street Health/Performance Index (DHSPI) has been pointed out, among other priorities,…
Design of efficient visual information systems in the workplace
For a number of years Dr Nicola Bateman has been working on the design of visual information systems that improve company operations. This multidisciplinary research examines the implementation process of visual management boards, also taking into account complex factors such as working environment, the working practices, and the organisational culture. Therefore, these…
Dealing with biosecurity threats
Professors Alberto Franco and Gilberto Montibeller are looking to improve the frameworks underlying threat prioritisation, so that policy makers can respond to disease outbreaks better and faster. In this project a decision support system (DSS) was developed that improved the Emerging Threat Highlight Report (ETHiR) produced monthly by Defra’s Veterinary Risk Group (VRG)….
Goal Setting and Personal Development
Dr Cheryl Travers has developed a reflective goal setting methodology that provides vast possibilities for improving ‘softer’ skills in a variety of settings, including private and public sector organisations. Interventions based on this model have helped the improvement of the personal and professional capacity of various groups of customers ranging from university…
Policies on Filtering Internet Content in Libraries
Managing Access to the Internet in Public Libraries (MAIPLE) was a two‑year project, funded by the Arts and Humanities Research Council and led by Dr Louise Cooke. It sought to identify measures taken in UK public libraries to regulate access to Internet content and to evaluate the effectiveness of these measures. Key…
Conceptual modeling for simulation
Abstracting a model from a real or proposed system simulation models are simplifications of reality. This on-going research by Professor Stewart Robinson is focused upon the use of discrete-event simulation for modelling operations systems or operating systems and can be applied to a variety of contexts and situations. “Two colleagues and I…
Earn to Learn for SSCs (shared services centres)
Based on his research on offshoring, reshoring and shared service centres, Ian Herbert is developing proposals for organisations to use students on a range of tasks and thus, gain sufficient cost advantage to negate the main attraction of offshoring. Students could gain work experience that is becoming scarcer as the professional…