Case Studies and Events

Dr Cheryl Travers has developed a reflective goal setting methodology that provides vast possibilities for improving ‘softer’ skills in a variety of settings, including private and public sector organisations. Interventions based on this model have helped the improvement of the personal and professional capacity of various groups of customers ranging from university…

Dr Gillian Ragsdell’s research focuses on understanding and improving knowledge management (KM) practices to support the achievement of strategic objectives. Her approach is holistic and takes account of technological, social and cultural aspects. While much of her work has facilitated organisational programmes of change and development, she has also influenced the KM…

Integrating the academic perspectives of management science, psychology and law, Dr Ross Ritchie is currently examining and risk‑assessing the police custody process. His research aims to improve police decision‑making practices, which will ultimately lead to a number of positive individual, organisational and societal impacts This is a novel approach, because it looks…

Dr Lili Yang has teamed up with the University of Thessaly (Greece); The Institute for Ecology of Industrial Areas (Poland) together with water management companies in Poland and Greece in order to develop an intelligent Integrated Support System for Efficient Water Usage and resources management (ISS‑EWATUS). The project goal is to develop…

Overview: The main rationale for declining long‑term discount rates results from uncertainty about the future. This uncertainty can be shown to cause declining discount rates over time; the discount rate is estimated for up to 300+ years and it is dropping from 3.5% pa to 1% pa (in 300 years)….

Professors Alberto Franco and Gilberto Montibeller are looking to improve the frameworks underlying threat prioritisation, so that policy makers can respond to disease outbreaks better and faster. In this project a decision support system (DSS) was developed that improved the Emerging Threat Highlight Report (ETHiR) produced monthly by Defra’s Veterinary Risk Group (VRG)….

The Research Centre of Service Management at Loughborough University, partnering with Healthwatch Leicestershire and Leicestershire County Council, were awarded an Enterprise Project Grant (EPG) worth £100,000 by the University’s Enterprise Office in‑kind support from the partners for this major study. The outcomes from this research project, led by Professor Stewart Robinson, are…

Based on his research on offshoring, reshoring and shared service centres, Ian Herbert is developing proposals for organisations to use students on a range of tasks and thus, gain sufficient cost advantage to negate the main attraction of offshoring.  Students could gain work experience that is becoming scarcer as the professional…

Currently the UK’s shoppers have not yet deserted their local High Street. However, they no longer achieve what they want in their town centre visits. Therefore, physical business located in town centres will survive as long as consumers enjoy them. Consequently, the main goal of the Customer Experience of Town…

In 2012 CyMAL: Museums Archives and Libraries Wales, a division of the Welsh Government, commissioned the first of two projects, which constitute this series of research initiatives, led by Claire Creaser. The first project reviewed a range of existing quality assessment frameworks used in libraries and the public sector, assessed their…